Last updated: February 2026
Our Satisfaction Guarantee
We stand behind every job. If an area we cleaned is flagged within 48 hours, we return and re-clean it free. No arguments, no extra charge.
1. What the Guarantee Covers
- Any specific area or item included in your booked service scope that was missed or cleaned to a lower standard than expected.
- All cleaning services: move-out, move-in, deep cleaning, inspection cleaning, regular cleaning, and specialty services.
- Re-clean visits are scheduled within 48 hours of your report (subject to scheduling).
2. How to Claim
- Report any cleaning concern within 48 hours of service completion.
- Describe the specific concern (e.g., "bathroom tiles still have stains").
- We will confirm a re-clean appointment — no paperwork, no hassle.
3. What Is Not Covered
- Damage or soiling that occurred after our team left.
- Areas or items explicitly excluded from the agreed scope of service.
- Pre-existing damage or stains documented before service.
- Subjective preferences beyond the agreed cleaning standard.
4. Inspection Cleaning Note
For housing inspection cleaning, our guarantee covers the cleaning work we performed. Inspection outcomes depend on the inspector's standards and factors outside our control (e.g., pre-existing damage). We do not guarantee inspection results, but we do guarantee our work quality.
5. Repair Services
Workmanship on repair services is guaranteed for 30 days. If a completed repair fails within that period under normal use, we return and fix it at no charge.
6. Contact
KakaoTalk: ChoiceJoy | Email: jhn6215@gmail.com | Phone: +82-10-8516-2735