Last updated: February 2026
Reschedule & Refund Policy
We understand plans change — especially around PCS moves and military schedules. Here is our straightforward policy.
1. Rescheduling
- More than 48 hours notice: reschedule at no charge, subject to availability.
- 24–48 hours notice: reschedule at no charge once. A second reschedule within 7 days may incur a 20,000 KRW admin fee.
- Less than 24 hours notice: reschedule fee of 30,000 KRW applies.
2. Cancellations by Client
- More than 48 hours before service: full refund if prepaid.
- 24–48 hours before service: 50% refund if prepaid.
- Less than 24 hours or no-show: no refund; a cancellation fee of 30,000 KRW may apply.
3. Cancellations by CHOICE & JOY
In the rare event we need to cancel due to emergency or illness, we will notify you as early as possible and offer a full refund or priority rescheduling at your choice.
4. Quality Disputes & 48-Hour Re-Clean Support
If an area we cleaned is flagged — by you, your landlord, or the housing office — within 48 hours of service completion, contact us and we will return to re-clean that specific area at no cost. This covers the cleaning we performed; it is not a guarantee of inspection approval, as the final decision rests with the inspector. Refunds for completed services are assessed case-by-case.
5. Repair Services
Service call fees ($40) are non-refundable once the technician has attended. Material costs are refunded if materials were not used. Workmanship disputes follow the same 48-hour notification window.
6. How to Contact Us
KakaoTalk: ChoiceJoy | Email: jhn6215@gmail.com | Phone: +82-10-8516-2735